TERMS OF SERVICE

OVERVIEW

This website is operated by Ralare. Throughout the site, the terms “we,” “us,” and “our” refer to Ralare.

Ralare provides this website, including the information, tools, products, and services available through this site, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced on our website.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site or using our Services, you agree to these Terms. If you do not agree with these Terms, you should not access the website or use our Services.

Any new features, products, services, or tools added to our store may also be subject to these Terms.

We reserve the right to update, change, or replace any part of these Terms by publishing updates on this website. Your continued use of the website after changes are posted constitutes acceptance of those changes, subject to applicable law.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, territory, or country of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or Services for any illegal or unauthorized purpose.

You must not violate any applicable laws while using our Service, including intellectual property and copyright laws.

You must not transmit viruses, malicious code, worms, or any other material that could damage or interfere with the operation of the website or Service.

A material breach of these Terms may result in your access to our Services being suspended or terminated.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to any person where permitted by applicable law.

You understand that information you provide, excluding payment information, may be transferred across different networks and modified where technically necessary for transmission.

Payment and credit card information is encrypted during transmission through applicable payment networks and providers.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, access to the Service, or content available through the website without our prior written permission, except where otherwise permitted by law.

The headings used throughout these Terms are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY OF INFORMATION

We make reasonable efforts to ensure information presented on our website is accurate and current. However, information may occasionally be incomplete, inaccurate, or outdated.

Information provided on this website is intended for general informational purposes and should not necessarily be relied upon as the sole basis for making important decisions.

We may update, change, or remove website content at any time. Except where required by applicable law, we are not obligated to update all information immediately.

SECTION 4 - PRODUCTS, SERVICES AND PRICING

Prices for our products and Services may change without prior notice.

We reserve the right to modify, suspend, or discontinue a product, Service, feature, or other part of our website at any time, subject to applicable law.

Products may be available exclusively through our online store and may have limited availability.

Returns, exchanges, and refunds are handled in accordance with our Refund & Return Policy.

We make reasonable efforts to accurately display product photographs, colours, dimensions, descriptions, and other information. However, the appearance of products may vary depending on your screen, device, lighting, and other factors.

We reserve the right to limit quantities purchased and, where permitted by law, limit sales to particular people, geographic regions, or jurisdictions.

Product descriptions, pricing, promotions, and availability may be changed without notice.

We may discontinue products at any time.

Any offer for a product or Service is void where prohibited by law.

Individual experiences with Ralare products may vary depending on factors including the environment, room layout, placement, pest activity, building construction, usage, and other circumstances.

Nothing in these Terms excludes or limits consumer guarantees, warranties, remedies, or other rights that cannot legally be excluded.

SECTION 5 - ORDERS AND BILLING INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary and permitted by applicable law.

We may limit quantities purchased per person, household, payment method, customer account, billing address, or shipping address.

We may also restrict orders that reasonably appear to have been placed by unauthorized resellers, distributors, or dealers.

If we change or cancel an order, we may attempt to notify you using the email address, telephone number, billing information, or other contact details provided when the order was placed.

You agree to provide current, complete, and accurate purchase and account information when placing an order.

You are responsible for keeping your contact and payment information accurate where necessary so we can process your transactions and communicate with you regarding your order.

For information about returns and refunds, please review our Refund & Return Policy.

SECTION 6 - OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, or services supplied by third parties.

These tools may be outside our direct control, and we may not monitor or manage their operation.

Your use of third-party tools may be subject to separate terms and privacy policies provided by those third parties.

To the fullest extent permitted by applicable law, Ralare is not responsible for issues arising solely from your use of independent third-party tools or services.

We may introduce additional tools, features, products, or Services in the future. These may also be subject to these Terms.

SECTION 7 - THIRD-PARTY LINKS

Our website may contain links to websites, services, products, or content operated by third parties.

These third-party websites are independent from Ralare, and we are not responsible for reviewing or guaranteeing the accuracy, availability, safety, or content of every third-party website.

To the extent permitted by law, Ralare is not responsible for loss or damage arising from transactions made directly with independent third parties.

You should review the terms, policies, and practices of any third-party website before completing a transaction or providing personal information.

Questions regarding products or services supplied directly by a third party should be directed to that third party.

SECTION 8 - REVIEWS, COMMENTS AND SUBMISSIONS

If you voluntarily provide us with reviews, feedback, suggestions, ideas, photographs, comments, or other materials (“Submissions”), you agree that we may use those Submissions as permitted by applicable law and any permissions provided when the content was submitted.

This may include using, editing, reproducing, publishing, translating, or displaying Submissions in connection with Ralare and our Services.

You must not submit content that:

• violates another person's intellectual property or privacy rights;
• contains unlawful, defamatory, abusive, obscene, or misleading material;
• contains viruses, malware, or malicious code;
• impersonates another person; or
• contains information you know to be false or misleading.

You are responsible for the accuracy and legality of content you submit.

We may monitor, edit, or remove content where we reasonably believe it violates these Terms or applicable law.

SECTION 9 - PERSONAL INFORMATION

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and otherwise handle personal information.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, product availability, or other information.

We reserve the right to correct errors, update information, or make changes where reasonably necessary.

Where permitted by applicable law, we may cancel or amend an order if material information relating to that order was incorrect.

Nothing in this section affects any consumer rights that cannot legally be excluded.

SECTION 11 - PROHIBITED USES

You must not use our website or Services:

• for unlawful or fraudulent purposes;
• to encourage another person to participate in unlawful activity;
• to violate applicable laws or regulations;
• to infringe our intellectual property rights or the rights of another person;
• to harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person;
• to knowingly submit false or misleading information;
• to upload viruses, malware, or other malicious code;
• to improperly collect or track another person's personal information;
• to spam, phish, scrape, crawl, or otherwise misuse the website;
• to interfere with the operation or security of the website; or
• to attempt to bypass security measures protecting the Service.

We may suspend or terminate access to our Service where we reasonably believe these restrictions have been violated.

SECTION 12 - DISCLAIMER OF WARRANTIES

We do not guarantee that access to our website or Service will always be uninterrupted, timely, secure, or error-free.

We also do not guarantee that every customer will experience identical results from our products.

Individual results may vary depending on the product, placement, environment, building layout, pest activity, usage, and other circumstances.

Except for warranties, consumer guarantees, and rights that cannot legally be excluded, our website, Services, and products are provided on an “as is” and “as available” basis.

Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies available to you under applicable consumer protection laws where those rights cannot legally be excluded.

SECTION 13 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ralare and our owners, directors, employees, affiliates, contractors, suppliers, service providers, and licensors will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from use of our website, Services, or products.

This may include loss of profits, revenue, savings, data, or similar losses where such liability may legally be limited.

Where applicable law does not permit a particular exclusion or limitation of liability, our liability will only be limited to the maximum extent permitted by that law.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ralare and our affiliates, partners, officers, directors, employees, agents, contractors, suppliers, licensors, and service providers from third-party claims arising from your material breach of these Terms, violation of applicable law, or infringement of another party's legal rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

Any unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 16 - TERMINATION

These Terms remain effective while you access or use our website or Services.

You may stop using our Services at any time.

If we reasonably believe that you have materially violated these Terms, we may suspend or terminate your access to all or part of the Service where permitted by law.

Any rights, obligations, or liabilities that arose before termination will continue where applicable.

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with our policies and other terms published on our website, constitute the agreement between you and Ralare regarding your use of our website and Services.

They replace prior agreements or communications relating to the same subject matter, except where otherwise expressly agreed.

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 18 - GOVERNING LAW

These Terms and any separate agreements through which Ralare provides Services will be governed by the laws applicable to the business and transaction, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms prevents you from relying on consumer protections or legal rights that cannot legally be excluded under the laws applicable to you.

SECTION 19 - CHANGES TO THESE TERMS

You may review the most current version of these Terms of Service on this page.

We reserve the right to update or replace portions of these Terms by publishing revised Terms on our website.

Your continued use of the website or Service after revised Terms become effective constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Ralare
support@ralare.com