Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number, receipt, or other proof of purchase.

To start a return, please contact us at support@ralare.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your item. Please do not send products back without contacting us first, as returns that have not been approved may not be accepted.

Returns should be sent to:

[INSERT RALARE RETURN ADDRESS]

You can contact us at any time with questions about a return at support@ralare.com.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We’ll do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your Ralare device arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at support@ralare.com so we can review the issue and make it right.

We may ask you to provide your order number and photos of the item to help us assess the issue.

Items That Cannot Be Returned

Certain items may not be eligible for return, including gift cards and products that have been damaged through misuse or returned in a condition substantially different from how they were received.

If you’re unsure whether your order is eligible for a return, please contact us before sending anything back.

Exchanges

If you would like to exchange your item, please contact us at support@ralare.com.

Depending on the circumstances, the simplest option may be to return the original item and place a separate order for the product you would like once your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Processing times can vary depending on your financial institution.

If you believe there has been an issue or significant delay with an approved refund, please contact us at support@ralare.com.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions about returns, refunds, exchanges, or damaged orders, please contact:

Ralare
support@ralare.com